शिपिंग नीति

Shipping Policy

Last Updated: July 2026

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order, you agree to the terms outlined below.

 

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time depends on:

  • Product availability
  • Order quantity
  • Manufacturing requirements
  • Supplier availability
  • Quality inspection (where applicable)
  • Packaging requirements
  • Courier pickup schedules

Orders are processed only on business days. Orders placed on Sundays or public holidays will be processed on the next working day.

2. Product Availability

While we strive to maintain accurate stock information, our website inventory may not always reflect real-time stock availability.

Some products:

  • May be temporarily out of stock.
  • May require procurement from manufacturers or suppliers.
  • May be made-to-order.
  • May face manufacturing delays.
  • May be discontinued or temporarily unavailable.
  • In such cases, dispatch may be delayed.

Where reasonably possible, we will inform the customer regarding the revised timeline. If you experience a noticeable delay, you may also contact our customer support team for an update regarding your order.

3. Shipping Partners

Depending on your location, package size, weight, and service availability, shipments may be handled by one or more of our logistics partners, including but not limited to:

  • Shiprocket
  • Shipway
  • Delhivery
  • Delhivery One
  • DTDC
  • Xpressbees
  • Shadowfax
  • India Post
  • Amazon Shipping
  • Ekart
  • TCI Express
  • SafeExpress
  • VRL Logistics
  • Porter
  • Local transport providers
  • Other courier or freight partners as deemed appropriate
  • We reserve the right to choose the courier partner that best suits the shipment unless otherwise agreed with the customer.

4. Customer Courier Preference

If you prefer your order to be shipped through a specific courier or transporter, you must inform us immediately after placing your order by contacting us via Phone, WhatsApp, or Email.

Please include:

  • Order ID
  • Preferred courier name
  • Preferred branch/location (if applicable)
  • Contact details

We will review the request and confirm whether the preferred courier can be arranged. Additional shipping charges may apply.

5. Estimated Delivery Time

The delivery dates displayed on our website or communicated during checkout are estimated delivery dates only.

Actual delivery may vary depending upon several factors, including but not limited to:

  • Customer location
  • Courier network coverage
  • Weather conditions
  • Festivals and public holidays
  • Local restrictions
  • Natural disasters
  • Transportation delays
  • Operational load on courier companies
  • Remote or difficult-to-access areas

We cannot guarantee delivery on any specific date unless expressly agreed in writing.

6. Dispatch and Delivery Delays

Once an order has been dispatched, the shipment is handled by the respective courier or logistics provider.

While we assist customers in coordinating with courier partners whenever possible, we shall not be held responsible for delays occurring after dispatch that are beyond our reasonable control.

Customers are encouraged to track their shipments using the Air Waybill (AWB) number provided and contact the courier directly for delivery-related updates.

7. Courier Pickup Delays

Courier pickup schedules are managed by the respective logistics providers.

Occasionally, pickups may be delayed due to:

  • Courier operational issues
  • Vehicle shortages
  • Weather conditions
  • Public holidays
  • High shipment volumes

Such pickup delays are beyond our control and may consequently delay dispatch.

8. Damaged Shipments

If a shipment is received in a damaged condition due to transportation, customers must:

  • Record a continuous unboxing video.
  • Take clear photographs of:
    • Outer packaging
    • Shipping label
    • Damaged product
    • Inner packaging

These must be shared with us within 24 hours of delivery.

Transportation damage claims are subject to investigation and approval by the respective courier company or logistics aggregator.

Where compensation from the courier is required, the resolution process may take additional time. Refunds or replacements, where applicable, will be processed after verification and subject to the outcome of the courier's claim process.

9. Failed Delivery and Return to Origin (RTO)

Customers are responsible for providing complete and accurate shipping information.

If delivery fails due to reasons including but not limited to:

  • Incorrect address
  • Incorrect PIN code
  • Incorrect contact number
  • Customer unavailable
  • Customer refusing delivery
  • Customer failing to answer courier calls
  • Customer failing to collect the shipment

the shipment may be automatically returned to us (Return to Origin - RTO).

In such cases, the customer shall be responsible for applicable charges, including:

  • Forward shipping charges
  • Failed delivery charges
  • RTO (Return to Origin) charges
  • Re-dispatch charges (if applicable)

If the customer requests a refund after an RTO, the refund amount shall be calculated after deducting all applicable shipping, failed delivery, and RTO charges.

10. Shipment Marked Delivered but Not Received

If the courier tracking shows that the shipment has been delivered but you have not received it:

  • Please first contact the respective courier company using the AWB number.
  • Delivery confirmation, GPS records, OTP verification, or proof of delivery are maintained by the courier.

If further assistance is required, please contact us after speaking with the courier. We will make reasonable efforts to assist in coordinating with the courier; however, the final investigation and resolution remain subject to the courier company's policies.

11. Office Pickup

We offer Free Office Pickup for eligible products.

Customers choosing office pickup are requested to contact us via Phone, WhatsApp, or Email before placing the order to:

  • Confirm product availability.
  • Know the expected preparation time.
  • Schedule a suitable pickup.

Certain products may require advance payment or preparation time before pickup.

12. Remote, ODA and Special Delivery Areas

Some locations may be classified by courier companies as:

  • Out of Delivery Area (ODA)
  • Remote Areas
  • Extended Service Areas

Such locations may:

  • Attract additional delivery charges.
  • Require longer delivery timelines.
  • Be temporarily non-serviceable.

If additional charges apply, we will contact the customer only through our official email address (connect@aryaion.co.in) or our official contact numbers before dispatch.

Shipment will proceed only after receiving the customer's approval.

If the customer chooses not to proceed, the order may be cancelled and refunded as applicable.

Do not make any payment to any person claiming to represent our company or any courier unless the communication originates from our official contact details listed on our Contact page.

13. Fraud Prevention

After dispatch, customers may receive fraudulent calls, SMS messages, or emails requesting additional payment for delivery.

Please note:

  • We will never ask for additional shipping charges after dispatch unless previously communicated and agreed before shipment.
  • Courier companies generally do not collect additional shipping charges after dispatch unless officially communicated.

Always verify any payment request through our official contact details before making any payment.

14. Heavy and Industrial Shipments

Heavy products such as pressure vessels, filtration media, industrial equipment, tanks, pallets, and machinery may require special handling.

Unless specifically agreed otherwise:

  • Unloading is the customer's responsibility.
  • Labour arrangements are the customer's responsibility.
  • Forklifts, cranes, pallet trucks, or unloading equipment (if required) must be arranged by the customer.
  • Couriers may deliver only to the nearest accessible point.
  • Delivery personnel may refuse to carry heavy goods upstairs, inside premises, or beyond the designated unloading point.

Failed deliveries due to unloading arrangements not being available may attract re-delivery or return charges.

15. Local Deliveries

For deliveries within the same city or nearby areas, we may arrange transportation through:

  • Cargo vehicles
  • Mini trucks
  • Tempo
  • Porter
  • Bike delivery
  • Local logistics providers

Any additional transportation, porter, loading, unloading, waiting, or handling charges requested by the customer shall be charged on an actual basis.

16. Inspection Before Installation

Customers are advised to inspect all products immediately upon receipt and before installation or use.

Any shortage, visible damage, or incorrect item should be reported within 24 hours of delivery.

Claims made after installation or use may not be accepted.

17. Multiple Shipments

Orders containing multiple products may be shipped separately depending on stock availability, warehouse location, supplier dispatch schedules, or package dimensions.

Separate tracking numbers may be provided where applicable.

18. Address Changes

Requests to modify the shipping address after an order has been processed or dispatched may not always be possible.

Any additional courier charges arising from address modifications shall be borne by the customer.

19. International Shipping

International shipping, customs duties, import taxes, local regulations, and clearance procedures (where applicable) are the responsibility of the customer unless expressly agreed otherwise.

Customers are responsible for ensuring that the ordered products are permitted to be imported into their destination country.

20. Limitation of Responsibility

Our responsibility is limited to processing, packing, and handing over the shipment to the selected logistics partner in good condition.

Once the shipment has been handed over, delivery timelines, transit handling, delays, and transportation-related issues are primarily governed by the respective courier or logistics provider.

We shall not be liable for losses arising from courier delays, transit interruptions, weather conditions, strikes, natural disasters, government restrictions, or other events beyond our reasonable control.

21. Contact Us

For any shipping-related queries, please contact us:

Phone: +91 74394 37289 / +91 89108 03130

Email: connect@aryaion.co.in

Please keep your Order ID and AWB Number ready while contacting us so that we can assist you more efficiently.