Return & Refund Policy

Last Updated: July 2026

At our company, we strive to ensure that every order reaches you in perfect condition. Since we deal with water treatment chemicals, equipment, filtration media, and industrial products, returns and refunds are accepted only under specific circumstances.

By placing an order on our website, you agree to the terms below.

 

1. Eligible Reasons for Return or Refund

Returns, replacements, or refunds are only applicable in the following cases:

• Product received with transportation damage.
• Incorrect product received.
• Incorrect quantity received due to our error.
• Manufacturing defect (subject to verification).
• Any genuine order dispute approved by our support team.

Returns or refunds will not be accepted for any other reasons unless specifically approved by us.

2. Proof Required

To process any return, replacement, or refund request, the customer must provide:

• A continuous unboxing video starting from the unopened package until the product is fully unpacked, or
• Clear photographs showing:
  • Outer packaging
  • Shipping label
  • Product received
  • Damage or issue (if applicable)

The evidence must be shared within 24 hours of delivery.

Claims made after 24 hours may not be accepted.

3. Approval Process

Every return, replacement, or refund request is subject to verification by our support team.

Approval is not automatic.

After reviewing the submitted evidence, we reserve the right to:

• Approve a replacement
• Approve a refund
• Offer a partial refund
• Reject the request if the claim is found to be invalid

The final decision shall remain at our sole discretion.

4. Pickup of Returned Products

Depending on the product, location, and courier availability:

• We may arrange pickup of the product.
• In certain cases, we may request the customer to ship the product back.
• In some situations, we may provide a refund or replacement without requiring the product to be returned.

The method of resolution will be decided by our team.

5. Incorrect Orders Placed by Customer

If an order has been placed by mistake, changed your mind, or the wrong product was selected by the customer:

Refunds will generally not be provided.

However, at our discretion, we may allow the order value to be adjusted against another product of the same or higher value.

If the order has already been shipped:

• Original shipping charges (if any)
• Return shipping charges
• Any additional courier handling charges

will be deducted before processing any adjustment.

6. Order Cancellation Policy

Orders can be cancelled within 15 minutes of successful order placement without any cancellation charges.

Cancellation within 15 minutes

• Full refund will be processed.

Cancellation after 15 minutes (Before Shipment)

• A processing fee of 5% of the order value will be deducted.
• The remaining balance will be refunded.

Cancellation After Shipment

If the order has already been dispatched:

• 5% processing fee
• Original shipping charges
• Return shipping charges
• Any applicable courier handling charges

will be deducted before any refund is processed.

7. Product Images

We make every effort to display products accurately.

However, actual products may differ from the images shown due to:

• Manufacturer packaging updates
• Label redesign
• Color variations
• Batch changes
• Branding revisions

If the product model number, product code, specifications, and manufacturer match the ordered item, such differences shall not be considered as an incorrect product.

8. Products Not Eligible for Return

Unless damaged during transportation or incorrectly supplied, the following are generally not eligible for return:

• Water treatment chemicals
• Filtration media
• Ion exchange resins
• Activated carbon
• Custom manufactured products
• Built-to-order equipment
• Installed products
• Used products
• Products with broken seals
• Consumable items after opening

9. Condition of Returned Products

Approved returned products must be:

• Unused
• Uninstalled
• In original condition
• In original packaging
• With all accessories, manuals, and documentation (where applicable)

Products returned in damaged, incomplete, or used condition may be rejected or may attract a deduction in refund value.

10. Refund Timeline

Once a refund request is approved:

• Refunds are generally processed within 5–10 business days.
• The actual credit timeline depends on the payment method, bank, payment gateway, and approval of return/refund/replacement request.

Shipping charges, payment gateway charges, and other deductions (where applicable) may not be refundable.

11. Replacement Timeline

Approved replacements will be dispatched as soon as reasonably possible, subject to:

• Product availability
• Courier service availability
• Verification completion

If a replacement is unavailable, a refund or suitable alternative may be offered.

12. Refusal of Delivery

If a customer refuses delivery without a valid reason:

• Return courier charges
• Forward shipping charges
• Processing charges

may be deducted from the refundable amount.

13. Force Majeure

We shall not be held responsible for delays, losses, or inability to process returns or deliveries due to circumstances beyond our control, including but not limited to natural disasters, strikes, transportation disruptions, government restrictions, or other unforeseen events.

14. Limitation of Liability

Our liability shall be limited to the value of the product purchased.

We shall not be liable for any indirect, consequential, incidental, commercial, production, or business losses arising from the use or inability to use our products.

Customers are responsible for ensuring that the purchased product is suitable for their intended application.

15. Contact Us

For any return, refund, replacement, or order-related assistance, please contact us:

Phone: +91 74394 37289 / +91 89108 03130

Email: connect@aryaion.co.in

Please include your Order Number, relevant photographs, and the unboxing video to help us process your request faster.