পরিষেবার শর্তাবলী

Last Updated: August 2026

Welcome to our website. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing products from our website, you agree to be bound by these Terms of Service.

If you do not agree with any part of these Terms, please discontinue use of our website.


1. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • The information provided by you is accurate, complete, and up to date.

2. Products and Services

We offer water treatment chemicals, filtration media, industrial equipment, spare parts, accessories, and related products.

We make every reasonable effort to ensure that product descriptions, specifications, images, pricing, and availability are accurate. However:

  • Product specifications may change without prior notice due to manufacturer updates.
  • Product images are for illustrative purposes only.
  • Product colours, labels, packaging, branding, and appearance may vary.
  • Manufacturers may revise packaging or product design without notice.

If the manufacturer, model number, product code, and specifications match the ordered product, such variations shall not be considered an incorrect product.

3. Pricing

All prices displayed on the website are subject to change without prior notice.

Despite our best efforts, pricing or typographical errors may occasionally occur. If a product is listed with an incorrect price due to an error, we reserve the right to:

  • Cancel the order.
  • Refuse shipment.
  • Refund any payment already received.

4. Order Acceptance

Submission of an order does not constitute acceptance.

We reserve the right to:

  • Accept or reject any order.
  • Limit purchase quantities.
  • Cancel an order at our discretion.
  • Request additional information before processing.
  • Refuse service where fraud or misuse is suspected.

Orders may also be cancelled due to stock shortages, supplier issues, pricing errors, regulatory restrictions, or technical errors.

5. Payment

All orders must be paid in full before dispatch unless otherwise agreed in writing.

Payments are processed through secure third-party payment gateway providers. We do not store your complete debit card, credit card, UPI, or banking credentials on our servers.

6. Product Availability and Restocking

We strive to maintain adequate inventory for all products displayed on our website. However, certain products may not always be readily available and may require additional time for procurement or restocking.

If an ordered product is temporarily unavailable, we will make reasonable efforts to inform you about the expected dispatch timeline.

If you experience a noticeable delay in processing or delivery, you are welcome to contact our customer support team for an update on your order status.

7. Discontinued, Restricted or Unavailable Products

Certain products may become unavailable after an order has been placed due to reasons including but not limited to:

  • Manufacturer discontinuation
  • Temporary manufacturing issues
  • Import restrictions
  • Supply chain disruptions
  • Supplier stock shortages
  • Government regulations
  • Regulatory restrictions

In such situations, we may contact you to:

  • Offer an equivalent or suitable alternative product, or
  • Offer a full refund if you choose not to accept the alternative.

If no mutually acceptable solution is reached, the affected item or order may be cancelled and the applicable refund will be processed.

8. Shipping and Delivery

Estimated delivery timelines are provided for reference only and are not guaranteed.

Delivery may be delayed due to:

  • Courier operations
  • Weather conditions
  • Public holidays
  • Transportation issues
  • Remote delivery locations
  • Government restrictions
  • Natural disasters
  • Other unforeseen circumstances

We shall not be liable for delays caused by third-party courier companies or circumstances beyond our reasonable control.

9. Inspection Upon Delivery

Customers are advised to inspect their package immediately upon delivery.

Any transportation damage, shortage, incorrect product, or visible issue must be reported within 24 hours of delivery, along with an unboxing video or clear photographs.

Failure to report within this period may result in rejection of the claim.

10. Returns, Refunds and Cancellations

Returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy, which forms an integral part of these Terms of Service.

By placing an order, you acknowledge that you have read and accepted the Return & Refund Policy.

11. Product Suitability

Customers are solely responsible for ensuring that the selected products are suitable for their intended application.

Any technical recommendation provided by us is based solely on the information supplied by the customer.

We shall not be responsible for issues arising from:

  • Incorrect product selection
  • Improper application
  • Incomplete information
  • Incorrect water analysis
  • Improper system design by third parties

Customers are encouraged to consult us before purchasing if they require technical assistance.

12. Installation and Usage

Unless specifically mentioned, products are supplied without installation services.

Products should be installed, commissioned, and operated by qualified personnel in accordance with applicable standards and manufacturer recommendations.

Improper installation, misuse, alteration, unauthorized repairs, or negligence may affect product performance and void any applicable warranty.

13. Warranty

Manufacturer warranties, where applicable, shall be governed solely by the respective manufacturer's warranty terms.

Unless expressly stated, we do not provide any warranty beyond that offered by the manufacturer.

Consumables such as filtration media, ion exchange resins, chemicals, cartridges, membranes, and similar products may not carry any manufacturer warranty.

14. Intellectual Property

All content available on this website, including but not limited to:

  • Product descriptions
  • Images
  • Graphics
  • Logos
  • Documents
  • Catalogues
  • Videos
  • Website layout
  • Text and design elements

is the property of the Company or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

15. Intellectual Property Concerns

We respect the intellectual property rights of others.

If any individual, company, organization, or authorized representative believes that any image, logo, trademark, design, document, text, or other content displayed on our website infringes their intellectual property rights or has been used without proper authorization, they are requested to contact us with the relevant details and supporting evidence.

Upon verification of a legitimate claim, we will promptly review the matter and, where appropriate, remove, modify, or otherwise address the concerned content within a reasonable timeframe.

16. Website Information Disclaimer

Certain content published on this website, including but not limited to product descriptions, technical information, summaries, recommendations, FAQs and other informational material, may be generated, assisted or enhanced using artificial intelligence (AI) tools. Such content is provided for general informational purposes only and may contain errors, omissions, inaccuracies or outdated information.

While we make reasonable efforts to review and maintain the accuracy of information published on our website, we do not warrant or guarantee that all such content is complete, accurate, current or error-free.

Customers should not rely solely on website content for decisions relating to the purchase, handling, storage, application or use of any product. Customers should always refer to the manufacturer's product label, SDS/MSDS, TDS, technical documentation and instructions, and obtain appropriate professional advice where necessary.

In the event of any discrepancy between information displayed on this website and the manufacturer's official product documentation, the manufacturer's current documentation shall prevail.

We shall not be responsible for any loss, damage or consequence arising solely from reliance on informational or AI-assisted content on this website, to the extent permitted by applicable law.

17. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Submit false or misleading information.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with website functionality.
  • Place fraudulent or abusive orders.
  • Misrepresent your identity.

Violation of these Terms may result in suspension or permanent termination of access to our website.

18. Limitation of Liability

To the fullest extent permitted by applicable law, our total liability shall be limited to the purchase price of the product involved.

We shall not be liable for:

  • Loss of business
  • Loss of profits
  • Production downtime
  • Water quality issues
  • Installation or labour costs
  • Indirect, incidental, special, or consequential damages
  • Third-party claims arising from the use or misuse of our products

19. Third-Party Services

Our website may use or contain links to third-party services, including payment gateways, courier companies, analytics providers, and social media platforms.

We are not responsible for the availability, content, privacy practices, or policies of such third-party services.

20. Force Majeure

We shall not be responsible for any delay or failure in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Government actions
  • Labour disputes
  • Transportation disruptions
  • Internet outages
  • Power failures

21. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India, unless otherwise required by applicable law.

22. Severability

If any provision of these Terms of Service is held to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in full force and effect.

23. Changes to These Terms

We reserve the right to update, amend, or modify these Terms of Service at any time without prior notice.

Changes become effective immediately upon publication on this website. Continued use of the website after such changes constitutes your acceptance of the revised Terms.

24. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on this website, constitute the complete agreement between you and the Company regarding the use of our website and the purchase of our products.

⚠️ INDUSTRIAL USE PRODUCT

Certain products sold through our website are intended exclusively for industrial, commercial, institutional or professional use. Such products may be identified on the product page, packaging, label or manufacturer's documentation as “Not for Retail Sale”, “For Industrial Use Only”, “For Professional Use Only”, or by similar wording.

These products are intended for use only in the applications specified by the manufacturer and are not intended for domestic, personal or general consumer use, unless expressly stated otherwise in the applicable product documentation.

Customers purchasing such products are responsible for reviewing and following the manufacturer's product label, Safety Data Sheet (SDS/MSDS), Technical Data Sheet (TDS), instructions, warnings and recommended applicationsbefore purchase, handling or use.

By purchasing an industrial-use product, the purchaser confirms that the product is being purchased for a legitimate industrial, commercial, institutional or professional purpose, and that the purchaser has the appropriate facilities, personnel, knowledge and arrangements required for its safe receipt, storage, handling and use.

The purchaser agrees to use the product only for its intended purpose and in accordance with the manufacturer's instructions and all applicable laws, rules and regulations. The purchaser is responsible for determining the suitability of the product for its particular process, equipment and application.

Products must not be used for human consumption, domestic applications, food or other specialised applications unless the manufacturer expressly confirms that the particular product is approved/suitable for such use.

Where reasonably necessary, we may request additional information regarding the purchaser, intended application or end use before processing an order. We reserve the right, subject to applicable law, to decline or cancel an order where we reasonably believe that the proposed purchase or use is unsafe, inappropriate, unauthorised or contrary to the manufacturer's stated restrictions or applicable law.

Nothing in these Terms & Conditions authorises any use, sale, possession, storage, transportation, handling or distribution of a product where such activity is prohibited or restricted by applicable law.

25. Contact Information

If you have any questions regarding these Terms of Service or any of our policies, please contact us:

We will make reasonable efforts to respond to your queries as soon as possible.